DARKCOON | Domande e risposte frequenti. FAQS

Sei un installatore o un negozio specializzato? Passa al livello PRO e acquista a prezzi all'ingrosso!

¿Cómo compro en Darkcoon?

Para comprar en darkcoon.es solo necesitas completar el registro con tus datos y añadir los productos al carrito. Podrás guardar tu información para futuras compras y acceder a tu historial. Si eres instalador, distribuidor o tienda especializada, puedes solicitar una cuenta PRO para acceder a precios especiales, condiciones profesionales y herramientas avanzadas.

¿Puedo pedir ayuda para elegir productos o crear un kit personalizado?

Sí. Dispones de asesoramiento profesional humano en preventa y postventa, además del soporte de MarIA, nuestra asistente IA activa 24/7, capaz de analizar requisitos técnicos, presupuesto, entorno e integración.

¿Cuáles son los gastos y plazos de envío?

Envíos gratuitos desde 50€ para particulares y desde 300€ para profesionales. El plazo habitual de entrega es 24-48h en España y Portugal peninsular, pudiendo ampliarse en productos voluminosos enviados en palet.

¿Puedo comprar desde Islas Canarias?

Si resides en las Islas Canarias, podrás realizar tu pedido a través del portal colaborador SYNIVA. De esta forma no pagarás el IVA peninsular y abonarás los impuestos aplicables en Islas Canarias, además de obtener condiciones preferentes en los gastos de envío. Consulta las condiciones generales de SYNIVA.

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¿Qué sistema de seguridad es mejor para un piso, chalet, local comercial o nave industrial?

Depende del tipo de inmueble, accesos, dimensiones y riesgo.

Piso: alarma con detectores interiores + cámara opcional

Chalet / negocio / nave: detección exterior + sirena exterior + videovigilancia + protección perimetral

Si nos indicas tipo de inmueble, accesos y necesidades, te guiamos gratuitamente.

¿Qué cámara es mejor para interior o exterior?

Interior: domo o cube IP con audio

Exterior: bullet o domo metálico IP66/IK10 con visión nocturna IR o color

Domo: estética y discreción

Bullet: mayor alcance y disuasión

¿Qué óptica o distancia necesita cubrir una cámara?

Según lente:

2.8mm → ángulo amplio y distancia corta

4mm → buen equilibrio visión + alcance

6mm a 12mm → larga distancia o puntos concretos

Si tienes dudas, podemos sugerirte el modelo según los metros exactos.

¿Qué detector Ajax elegir si tengo mascotas?

Detectores PIR aptos hasta 20kg o sensores duales/anti-mask según entorno. Para exterior, doble PIR + funciones anti-falsas alarmas.

¿Qué kit Ajax Systems recomendáis para vivienda, negocio o nave industrial?

En viviendas se recomiendan kits con panel Hub 2 o Hub 2 Plus, detectores interiores y sirena exterior. En negocios o naves industriales suelen añadirse detectores exteriores, sensores perimetrales y automatización. Podemos crear un kit Ajax a medida según el plano o fotos.

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¿Son compatibles cámaras Dahua y Hikvision entre sí?

Pueden ser compatibles mediante ONVIF si ambas están configuradas en modo IP estándar. No se garantiza compatibilidad extendida o analítica entre marcas.

¿Puedo vincular la alarma de Ajax Systems con cámaras Dahua o Hikvision?

Sí, mediante enlaces RTSP compatibles dentro de la app Ajax. No existe integración física ni automatizada entre sensores y cámaras.

¿Qué es ONVIF y por qué es importante?

Es el estándar internacional que permite que cámaras y grabadores IP de distintas marcas puedan comunicarse e integrarse.

¿Puedo integrar cámaras o alarmas con Alexa, Google Home o Apple HomeKit?

Depende del modelo. Algunas cámaras IP permiten integración mediante skill o app; sin embargo, equipos de seguridad profesionales pueden no integrarse por normativa, seguridad o certificación.

¿Qué cámaras Dahua recomendáis para visión nocturna real sin infrarrojos visibles?

La gama Dahua con tecnología Full Color permite visión nocturna a color incluso con muy poca luz, ideal para viviendas, negocios y exteriores donde se requiere identificación facial o de matrículas.

¿Qué cámaras Hikvision son más adecuadas para analítica avanzada con IA?

La serie AcuSense y DeepinView es ideal para analíticas avanzadas: filtrado humano/vehículo, intrusión, cruce de línea, conteo y más.

¿Puedo grabar vídeo con cámaras Ajax y conectar un grabador NVR o DVR?

Sí, aunque Ajax Systems no incluye grabación propia de vídeo ni dispone de NVR/DVR propios, puedes utilizar grabadores compatibles mediante RTSP u ONVIF, como Dahua, Hikvision, Uniview/Uniarch, TVT o Safire, entre otros. La app Ajax no funciona como grabador, sino únicamente como visor de vídeo en directo, por lo que la captura, el almacenamiento y el análisis deben realizarse en un grabador NVR/DVR profesional o servidor en la nube. Si deseas grabación 24/7, analítica IA, historial reproducible o uso legal de evidencias, deberás emplear un grabador profesional correctamente configurado.

¿Cuándo es recomendable usar soluciones Omada/Vigi (TP-Link) en un proyecto profesional?

Cuando se busca integrar red corporativa, Wi-Fi gestionado y videovigilancia centralizada, ideal en oficinas, comercio, hoteles y centros educativos.

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¿Es legal instalar cámaras en vivienda o negocio?

Sí, siempre respetando privacidad y protección de datos.

¿Puedo grabar zonas públicas o espacios comunes?

No se puede grabar vía pública ni zonas comunes sin autorización legal.

¿Es obligatorio el cartel de videovigilancia?

Sí, debe mostrarse de forma visible.

¿Cuánto tiempo puedo guardar las grabaciones?

Normalmente hasta 30 días, salvo excepciones legales autorizadas.

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¿Necesitan internet las cámaras o alarmas para funcionar?

Las alarmas profesionales funcionan sin internet gracias a batería y comunicación alternativa. Las cámaras pueden grabar sin internet pero el acceso remoto requiere conexión.

¿Qué ocurre si se va la luz o el Wi-Fi?

Las alarmas siguen operativas por batería interna. Las cámaras pueden seguir grabando si hay alimentación, aunque podrían no verse remotamente. Se recomienda SAI/UPS.

¿Dónde es mejor colocar cámaras o detectores?

Evitar contraluz, humedad, vibraciones, zonas muy accesibles o fuentes de calor/aire.

¿Cuánto dura la batería en dispositivos inalámbricos?

Depende del modelo y uso, pero pueden superar varios años.

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¿Por qué algunos productos parecen más baratos en marketplaces?

Puede tratarse de versiones no oficiales, sin garantía o sin soporte.

¿Ofrecéis financiación o pago a plazos?

Sí, mediante métodos de pago fraccionado disponibles en el proceso de compra.

¿Garantizáis el mejor precio de compra?

Si, en una selección de nuestras principales marcas. Si encuentras un artículo más barato en una web de la competencia dentro de los primeros 14 días naturales desde la fecha de compra, te emitiremos un reembolso por la diferencia. Consulta las marcas incluidas.

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